Returns & Exchanges
Due to the intimate nature of our products, we offer a 30-day return policy on unworn apparel and unopened accessories to ensure the highest hygiene standards for all our customers. Please note that sex toys and opened underwear packages are final sale unless a manufacturer defect is present.
Verify Eligibility
Ensure your items are in their original, unopened packaging with all tags attached; sex toys must have the security seal intact to qualify for a return.
Initiate Your Request
Contact our support team with your order number and photos of the items to receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Pack and Ship
Securely pack your items in a discreet shipping box, include your packing slip, and drop the package off at any authorized carrier location.
Receive Refund or Credit
Once our warehouse inspects the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing